I checked their shippinig policy and it says 1-3 business days processing time. Inquiries are no longer possible 6 months after the shipping date. How can I check its status? As long as your order hasn't been shipped yet, it can be changed. EKWB has done nothing but excel and offer World class products and service. I get the account not confirmed and i try to resend email but it never comes. Highly recommended Quick edit: Peter Zitnik was the individual who reached out over several days of coordination on out of stock items, changes to my order, quick refunds and support/payments, and assisted with shipping tweaks to make the experience nearly perfect. Plenty of stock, good prices, and lightning fast shipping. -Toby C., … EKWB - Can get better at labeling their products. I have placed an order. Please send us your change request via the contact form or give us a call. Shipping time is not guaranteed, only estimated; shipping cost is guaranteed as stated at checkout page. EKWB - Status Unknown, but to not blame. We're receiving a large influx of tickets because we have a lot of new users with questions, wanting to make order changes, wanting order status updates, etc. The support ticket is assigned to EKWB Shipping (Peter) but is not updated. I have ordered an item that is currently out of stock. If the order change is still possible, our customer service will be happy to make the change. However i am still unable to make an account. Always start with support. The EKWB Store at Mwave Featured EKWB Products EKWB EK-CoolStream XE 240 Dual Radiator. Not only is there an increase in newcomers thanks to quarantines, but it's also the holidays. How can I do that? So i placed an order on Black Friday after trying and failing to make an account - the order went through without an account and its been charged. A timely reaction is key! I checked the order. ekwb geforce rtx 3070 8gb gddr6 pcie 4.0 8gb gddr6 memory water block: $777.17: b8py302: asus: rtx3080-10g-ek: ekwb water block geforce rtx3080 10gb gddr6x pcie 4.0: $1,050.60: b8py100: asus: rtx3090-24g-ek: ekwb geforce rtx3090 24gb gddr6x pcie 4.0 24gb gddr6x memory: $2,082.05: b6kp279: asus: tuf 3rx5600xto6gevog Connect has been addressed and is continuing to be addressed. You've sold me a faulty unit, you're refusing to replace it. Why hasn't my order been shipped yet? Today I checked the support ticket. The parts are out for delivery today. Is there anything I can do to speed up the process? A video won't show you any additional information that I haven't already provided. The order was not yet shipped. EKWB will file in an inquiry only 30 days after the shipping date of the customer's order. TL;DR -- Performance PCs is awesome, and you should order from them. I quickly checked last week wasn't holiday in Slovenia so I decided to create a support ticket. I wish to add some spare parts to my already placed order. I immediately got the list of the rest of the parts in the build and ordered the whole thing from them and had them cancel the EKWB direct order. Why is the price of an item higher at the checkout? There is nothing in consumer law that says I need to provide a video to EKWB in order to get faulty goods replaced. When I placed my order with you I was a first time customer but I will not be a last time one." EKWB - Should let customers known BEFORE they place an order that they MIGHT have to pay an import tax based off how shit the country they live in is. $159.00 0 (0) EKWB EK-CoolStream SE 240 Slim Dual Radiator. There is nothing in consumer law that says i need to provide a video to shipping. Increase in newcomers thanks to quarantines, but to not blame there anything i can do to up. Please send us your change request via the contact form or give us a call email... 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